How to Return a Mattress

Returning a mattress can seem like a daunting task, but it doesn’t have to be. Before you start the return process, inspect your mattress thoroughly for any signs of damage, such as tears or stains, as these may disqualify you from being able to return it.

To avoid this issue, consider using a mattress protector when you first start sleeping on your new bed. If you purchased your mattress from a physical store, the retailer will likely arrange for someone to pick it up from your home, although you may be responsible for paying a fee.

For online mattress purchases, the company usually takes care of the pickup process for you. After the mattress arrives back at the retailer or manufacturer, they will process your refund, but keep in mind that some brands may deduct a shipping fee from your refund amount.

Simple Steps to Return Your Mattress

• Get your order info: Before you start the return, make sure you have your order number and the date you bought the mattress. Check the return policy to see if you can still return it.
• Contact the store: Call or email the store where you bought the mattress and tell them you want to return it. They will tell you what to do next and when they can pick it up from your home.
• Be ready for pickup: You’ll need to wait for the store to come and get the mattress. Make sure you’re home when they come. They might ask you to bring the mattress to your front door.
• Check for your refund: After the mattress is picked up, the store will start processing your refund. It usually takes 3 to 10 days for the money to show up in your account. If you don’t get your refund after 10 days, call the store and ask about it.

What You Should Know When Swapping Your Mattress

If you want to swap your mattress for a different one, the process is a lot like returning it. But before you start the swap, think about why you don’t like your current mattress:

• Is the mattress too soft or too firm?
• Do you want a different type of mattress for another feel?

This will help you pick a better one from the brand’s other options.

After you choose your new mattress, call the company to set up a time for them to pick up your old one. Some companies might let you donate the mattress instead of sending it back. If you do this, make sure to get a receipt or proof that you donated it.

Returning a Mattress That Came in a Box

If you’ve ever taken a mattress out of its box, you know it’s impossible to get it back in there. But don’t worry! As long as you’re still within the trial period and your mattress is clean and undamaged, you don’t need to put it back in the original box to return it.

Most companies that sell mattresses in boxes have a few rules for returns:

• You need to return the mattress within the trial period (usually around 100 nights, but it varies by brand)
• The mattress should be clean and in good condition when you return it

From there, the exact procedure can vary!

What to Do If You Can’t Return Your Mattress

Sometimes, you might end up with a mattress that you can’t return or exchange. This could happen if you’ve had the mattress for longer than the company’s trial period, if you accidentally damaged the mattress or removed the mattress tag, or if you don’t meet other rules for returns.

Even though you won’t be able to get your money back in these situations, you still have ways to get rid of the mattress without harming the environment.

One good option is to recycle the mattress. Almost every part of a mattress, from the cover to the springs inside, can be recycled and used for other purposes. Another choice, depending on where you live, is to donate the mattress to someone who needs it or to a local charity.

If these ideas don’t work for you, some companies will take away your mattress for a fee, even if they can’t give you a refund.

No matter which method you pick, it’s important to get rid of your mattress the right way. Don’t leave it on the side of the road or in other public places, as this makes your community look messy and can be unpleasant for others.

By taking the time to find a responsible way to dispose of your mattress, you can make sure it doesn’t become a problem for the environment.

FAQs

Can I return my mattress if it has a small stain or tear?

Different retailers have different rules about returning mattresses with small damages. Some might let you return it, while others won’t. Always read the return policy carefully and talk to the retailer to find out what you can do.

How long does a typical mattress trial period last?

Most mattress companies give you around 100 nights to try out the mattress, but this can be shorter or longer depending on the brand. Check the specific policy before you buy the mattress.

Some brands might ask you to sleep on the mattress for a certain number of nights before you can return it.

Will I have to pay for shipping when returning a mattress?

Some companies will make you pay for shipping when you return a mattress. Meanwhile, others offer free returns or will only make you pay if you return it in the first 30 days. Read the return policy or ask the company directly to find out if you’ll need to pay any money to return the mattress.

What should I do if I can’t return my mattress within the trial period?

If you can’t return your mattress because you’ve had it for too long or it’s damaged, you still have ways to get rid of it without harming the environment. Think about recycling the mattress, since many parts of it can be used for other things.

You could also give the mattress to a charity or someone who needs it, if it’s in good condition and allowed where you live.

How do I start the process of returning a mattress?

To begin returning your mattress, find your order number and purchase date. Call or email the store’s customer service and tell them you want to return the mattress. They will tell you what to do next and help you choose a time for them to come and pick it up.

How long does it take to receive a refund after returning a mattress?

The time it takes to get your money back after returning a mattress can be different for each store and depends on how you paid (credit card, debit card, or check). Most of the time, you’ll get your refund within 3 to 10 business days after the mattress is picked up.

If you don’t get your money back within this time, contact the company’s customer service for help.

Can I exchange my mattress for a different model?

Many mattress companies let you exchange your online mattress for a different one within the trial period, just like when you return it. Before you exchange your mattress, think about why you don’t like your current one and look for other models that might work better for you.

Ask the store about their exchange policy and talk to customer service for help choosing a new mattress and making the exchange.